FAQ

Which game should I choose for each occasion?
We have divided our games into a few categories, and this should help you decide which situation is perfect for each game. Conversation Starters are gam...
Wed, 9 Jun, 2021 at 4:31 AM
Does Brightful work on MS Teams / Zoom / Skype etc.?
Brightful does not include video or audio calling and is designed to work perfectly alongside your video conferencing tool. This is because Brightful ru...
Wed, 9 Jun, 2021 at 3:27 AM
How many participants can join the activity?
The maximum participants allowed in an activity room will depend on your subscription plan. For users on a Basic plan, the maximum number of participants in...
Tue, 5 Oct, 2021 at 5:38 AM
My game is not working as intended!
If you are encountering a bug with your game, the best way we can resolve it for you is by sending a help ticket while including the following information: ...
Fri, 18 Dec, 2020 at 7:44 AM
I've created a Customized Game and I want to share it with my team. How can I do this?
Once you have created a Customized Game, you can access it at any time via your Dashboard. If you want to share this game with your team member or frien...
Fri, 18 Dec, 2020 at 7:55 AM
How do I find age appropriate content for children?
Brightful is designed to be used by all ages, and the content in our games is rated at PG13.  If you are looking for age appropriate content for a specific ...
Tue, 5 Oct, 2021 at 4:50 AM
How can I get updates on the latest features and games?
We are constantly working hard to release new games and features that will make the Brightful experience the best available one on the internet! In orde...
Fri, 18 Dec, 2020 at 8:03 AM
I am having connection problems.
If you are having connection problems or if some screens seem to load forever, please try asking your IT department to whitelist our servers. These are the ...
Mon, 19 Apr, 2021 at 6:55 AM
Can I run multiple game rooms simultaneously?
No, Brightful only allows one game room per account. If you need to create breakout rooms, you will need other Brightful users to host each new game room.  ...
Wed, 10 Feb, 2021 at 10:11 PM
Do I need to share my screen?
Once you have gathered everyone into your video conferencing tool, simply share your Brightful invitation link with them to bring them to your activity room...
Wed, 9 Jun, 2021 at 4:09 AM